At PyHook ("we," "our," or "us"), accessible via our Frappe Framework hosting platform and
managed services, protecting your privacy is our core priority. This Privacy Policy outlines how
we collect, use, and safeguard your personal and technical data when you use our services,
website, and managed cloud infrastructure.
1. Information We Collect
To deliver reliable Frappe and ERPNext DevOps services, we collect the following types of
information:
- Account & Contact Information: Name, email address, phone number, billing address, and
account credentials when you register or request support.
- Infrastructure & Technical Data: Server logs, IP addresses, browser types, deployment
configurations, uptime metrics, and performance analytics for hosted applications.
- Payment Information: Payment and transaction details required for subscription processing
(processed securely through third-party payment gateways; we do not store full credit card
details).
2. How We Use Your Information
We process your data strictly to operate, maintain, and optimize our cloud infrastructure. Key
uses include:
- Service Delivery: Provisioning Frappe benchmarking environments, managing cloud instances,
and automating deployments.
- Support & Maintenance: Delivering 24/7 DevOps assistance, diagnosing server errors, and
resolving support tickets.
- Platform Security: Monitoring system health, detecting unauthorized access, preventing
malicious traffic, and ensuring data integrity.
- Communications: Sending system alerts, invoice receipts, critical updates, and technical
maintenance notices.
3. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal or system data to third parties. Data is shared only
under specific operational conditions:
- Infrastructure Providers: Trusted cloud infrastructure and data center partners who assist
in maintaining server uptime and physical hardware security.
- Legal Compliance: When required by law, regulation, legal process, or governmental request
to enforce our terms or protect rights and safety.
4. Data Security & Retention
- Security Measures: We implement industry-standard encryption protocols (SSL/TLS), access
control lists, firewalls, and routine vulnerability scanning to secure your cloud
environments.
- Data Retention: We retain your account data for as long as your subscription remains active.
Backups and logs are retained in accordance with our automated backup policy or until
account termination.
5. Your Rights & Choices
Depending on your jurisdiction, you have the following rights regarding your data:
- Access & Export: Request a copy of the personal information we hold about your account.
- Correction: Request updates or corrections to incomplete or inaccurate account information.
- Deletion: Request the permanent removal of your account, database backups, and personal
information, subject to legal or contractual obligations.
6. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our infrastructure,
services, or regulatory requirements. We will notify you of any material changes by updating the
"Effective Date" at the top of this page.
